FAQs

Do you ship internationally?
No, we only ship within the Netherlands. For full details, please review our Shipping Policy or contact our support team.

What is your return policy?
We offer a hassle-free return policy within 30 days for most products. If you're not satisfied with your purchase, please check our Return & Refund Policy for complete details.

How can I contact customer support?
You can reach our support team via our Contact Us page, email us at support@zenvro.com or call us at +31 85 004 1083

What is your typical dispatch time?
Orders are processed within 1–2 business days, Monday to Friday. Orders placed before 22:00 (Central European Time – Amsterdam) will be processed the same day. Orders placed after that time will be processed the next business day.

How long does delivery take?
Delivery within the Netherlands typically takes 3–5 business days after processing. Larger or bulkier items may require additional delivery time.

How much does delivery cost?
We offer free shipping on all orders—no minimum purchase required.

Which payment methods do you accept?
We accept a wide range of secure payment options including:

  • iDEAL (Netherlands)
  • Bancontact (Belgium)
  • SOFORT (EU)
  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • PayPal, Shop Pay, Apple Pay, Google Pay
  • UnionPay, Discover, Diners Club

Is an account required to purchase?
No, you can check out as a guest without creating an account.

Is it secure to provide payment info on your site?
Absolutely. Our website uses top-tier secure payment gateways and SSL encryption to ensure your financial data is protected.

Having issues placing an order?
Reach out to us at support@zenvro.com or call us at +31 85 004 1083 for assistance.

Is my personal data safe?
Yes. We strictly adhere to privacy regulations and handle all customer data in line with GDPR requirements.

Can I exchange or return an item?
Yes, exchanges are accepted under the same conditions as returns:

  • Items must be purchased through our official online store
  • Items must be unused and in original packaging with all tags
  • Requests must be submitted within 30 days of delivery
  • To initiate an exchange, please contact us via our Contact Page